FAQ
Everything you want to know about our products, your orders, and our deliveries.
And if you don't find your answer here, our team is there for you at info@kannaj.com.
Our pieces.
Are your pieces truly handmade?
Yes. Each Kannaj piece is handcrafted and hand-painted by Italian artisans, heirs to a centuries-old ceramic tradition. This is what gives them their unique character: two plates with the same pattern will never be exactly identical. Slight variations in lines or color are part of the soul of Kannaj—they are not a defect.
What is triple cooking?
Our pieces are produced using the triple-firing method, a traditional process that involves firing the ceramic three times in succession: once for the biscuit, a second time for the glaze, and a third for the colors and decoration. This process guarantees superior strength, brilliance, and precision of patterns. It is the hallmark of exceptional ceramic, made to last.
Are your pieces durable enough for everyday use?
Yes. Our ceramics are designed to be used, not just admired. They are dishwasher and microwave safe. However, we do not recommend traditional ovens or direct contact with an open flame.
Can I order a part that is not in the catalog?
For any customized request or made-to-measure order, contact us at info@kannaj.com. We will be happy to discuss every project with you.
Orders & deliveries.
What are the delivery times?
For metropolitan France, allow 3 to 5 business days. For French overseas territories and internationally, delivery times vary by destination—generally between 5 and 10 business days.
Can I modify or cancel my order?
Any modification or cancellation must be requested within 24 hours of order confirmation, at info@kannaj.com. After this period, the order is being prepared and can no longer be modified.
Returns and Refunds.
Can I return an item?
You have 14 days from the receipt of your order to exercise your right of withdrawal. Items must be returned in their original condition and original packaging. Return shipping costs are at your expense, except in the case of a broken or defective item.
I received a broken item. What should I do?
We are sorry. Please contact us at info@kannaj.com within 48 hours of receipt, attaching photos of the package and the damaged item. We will cover the replacement and return costs, at no charge to you.
How long does it take to get a refund?
Refunds are processed within 14 days of receipt of returned items, using the same payment method as the original order.
Payment.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), Apple Pay, PayPal, and Shop Pay. Payment is fully secure.
Contact us.
How can we reach you?
For any questions, our team is available at info@kannaj.com. We respond within 48 business hours.
