Terms and conditions

These General Terms and Conditions of Sale aim to define the rights and obligations of the parties in connection with the online sale of products offered by Kannaj on the website www.kannaj.com.

Before confirming their order, the Buyer declares having read these General Terms and Conditions of Sale. Confirmation of the order constitutes unreserved acceptance of all these conditions.

Kannaj reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable conditions are those in effect on the date of the order.

The products offered for sale are those listed on the website www.kannaj.com, subject to stock availability. Kannaj reserves the right to modify its product catalog at any time.

Product photographs, descriptions, and visuals are provided for informational purposes only. Kannaj pieces are handcrafted (hand-painted): each piece is unique and may present slight variations in color, pattern, or shape, inherent to the artisanal process. These irregularities do not constitute a defect and are part of the brand's identity.

Prices are indicated in euros (€) inclusive of all taxes (TTC). Kannaj reserves the right to modify its prices at any time; it is understood that the applicable price is the one displayed at the time of order confirmation.

Delivery costs are charged extra and are calculated automatically during the order process based on the delivery location and the total amount of the basket.

The order is finalized in four steps: customer information entry, shipping method selection, payment method selection, order confirmation.

Kannaj offers the following payment methods: credit card (Visa, Mastercard, American Express), Apple Pay, PayPal, and Shop Pay. Payment is secured via Shopify Payments and Stripe.

A confirmation email is sent to the Buyer as soon as the order is validated. Kannaj reserves the right to refuse any abnormal order or in the event of a previous payment dispute.

For any contact: info@kannaj.com

Delivery costs are charged extra and calculated automatically when ordering based on the delivery location and the amount of the shopping cart.

Kannaj retains full ownership of the products sold until full payment is received.

In accordance with Article L.221-18 of the Consumer Code, the Buyer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.

To exercise this right, the Buyer must notify Kannaj of their decision by email to info@kannaj.com before the deadline expires.

Items must be returned in their original condition, unused, and in their original packaging, within 14 days following the notification of withdrawal.

Return shipping costs: Return shipping costs are the responsibility of the Buyer, except in the following cases:

• Item received broken or defective
• Kannaj error (wrong product shipped)

In these cases, Kannaj covers the return shipping costs and proceeds with an exchange or a full refund.

Refunds will be issued within 14 days of receipt of the returned items, using the same payment method as used for the original order.

Deliveries are made to the address indicated when ordering. Kannaj delivers to mainland France, French overseas departments and territories, and internationally.

The carriers used are Colissimo, Chronopost and their international partners, depending on the destination.

Delivery times are indicative. Should the delivery time exceed 30 days from the order date, the Buyer may request cancellation of the sale and a full refund.

Risks related to transport are borne by the Buyer once the items have left Kannaj's premises. The Buyer is invited to check the condition of the package upon delivery and to make reservations with the carrier in case of apparent damage, within 3 days.

All Kannaj products benefit from the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

In the event of a non-compliant product, the Buyer may request an exchange or refund by contacting Kannaj by email at info@kannaj.com within 48 hours of receipt, attaching photos of the product and order references.

Note: natural variations related to the artisanal nature of the pieces (slight irregularities in lines, color nuances) do not constitute a defect of conformity.

In the event of receiving a broken or defective item, the Buyer must contact Kannaj by email at info@kannaj.com within 48 hours of delivery, providing supporting photos and the order number.

Kannaj will promptly send a replacement item at its own expense. If the item is no longer available, a refund will be issued within 14 days.

Kannaj reserves the right to refuse an exchange beyond two successive requests for the same order.

Kannaj is only bound by an obligation of means in the context of distance selling. It cannot be held liable for any damage resulting from the use of the Internet (data loss, viruses, service interruption).

Kannaj is committed to protecting its customers' personal data in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and the French Data Protection Act of January 6, 1978.

The collected data is used solely for processing orders and, with your consent, for sending commercial communications.

The Buyer has the right to access, rectify, object to, and delete their personal data by contacting Kannaj at: info@kannaj.com

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing an agreement, the competent court will be that of Kannaj's registered office.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Kannaj adheres to the Mediator Service, whose contact details are available upon request to info@kannaj.com.

Kannaj's performance of its obligations may be suspended in the event of a force majeure (natural disaster, strike, pandemic, war, etc.). Kannaj will inform the Buyer within 8 days of such an event occurring.